Previous Events 2018-05-11T08:09:14+00:00


Our rolling programme of events range from one day conferences, topical briefings, special interest group meetings to awards. They offer unique networking opportunities and relevance to professionals at all levels.

Here is a list of our previous events.

9th May, Luton Hoo Hotel, Luton

Customer Experience Club 2018

The Miller Heiman Group Customer Experience Club will explore how service professionals are providing customer experiences that build loyalty, retain customers, and drive performance.

We invite you to join our event using VIP code ISMVIP18 to receive an exclusive reduced delegate rate of £75+VAT.

Event Features:

  • Keynote presentation by industry thought leader
  • Miller Heiman Group led workshop where you’ll hear first-hand unique methodologies that support successful customer service
  • Networking opportunities with participants from diverse industries, sharing peer driven customer service best practices