Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings, Research Finds

By |2019-05-30T16:58:39+00:00May 30th, 2019|Allison + Partners, Guest Posts|0 Comments

Pegasystems study shows huge disconnect between business decision makers and customers when it comes to customer service perceptions May 15, 2019 – Businesses are out of touch with their customers and overestimate the quality of the customer service they provide, according to new research fromPegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises. Research firm Savanta surveyed 12,500 global customers, businesses executives, and customer-facing employees [...]