Join us for the launch of the ISM’s London regional events!

Tuesday 17th July


Flipside, 2 Waterhouse Square

140 Holborn, London, EC1N 2AE

Regional Group Event

The Event

Unlocking the potential of your real customer journey - The psychology of consumer behaviour

We’re excited to be joined by Nevil Tynemouth, Director of New Results Training for the inaugural London regional event. During this breakfast session Nevil will investigate the psychology of consumer behaviour and give you the tools you need to look at your customer’s journey from their perspective. You’ll also learn how to get a good understanding of your customer’s emotional state during the buying process and uncovering the real process of the customer journey.

By the end, you will be armed with simple, highly effective tools that make it easy to recognise the right things to do to sell more, more often.


Nevil Tynemouth


Nevil Tynemouth has 30 years of commercial and sales experience, he was involved in the sales launch of two of the UK’s most familiar brands in Dyson and BlackBerry. Nevil delivers high impact sales techniques, whether it’s the psychology of consumer and seller behaviour or winning major clients. Nevil’s sales expertise has something to offer everyone from your senior team right the way through to your newest sales recruits.

Takeaways for Attendees:

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    Understand your real customers journey from their perspective
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    Spot where the journey starts, where it ends and the critical stages your customers (and you) go through.
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    Understand the personal emotional drivers in your customers journey and how you can influence this in a positive way.
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    Create your perfect customer journey, growing your sales and service
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    Think more like your customers and spot the real opportunities to deliver a great service, boost your sales and increase your customers satisfaction.

Registration closes in:


Book your place at this exclusive training

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