I have been fortunate to have had some amazing working life experiences and have learnt to accept that my own development was driven from both failure and success. From my early years in service with the Royal Air Force to my life as a Metropolitan Police Officer I have learnt to understand the importance of respect, perseverance and dedication, a solid platform from which I have been able to carve a progressive career in retail sales.
I started my career in the sales industry in 1994 and for over twenty years I have embraced the need for quality process, training and development. My career led me through sales, sales management, general management and operational responsibilities. I have developed and delivered sales process and customer service training for over ten years and believe that I can deliver engaging and informative content with the ability to create a learning environment that everyone can relate to whether in the classroom or the business. Whilst most of my experience has been in the automotive industry I have found my skills seamlessly transfer into other areas of sales and I have been able to support many people from different industries.
My business was endorsed by the Institute of Sales Management in 2015 and I am now a certified training provider. I continue to work with the ISM and I was asked to be a Judge for various categories in the British Excellence in Sales Management Awards in 2016 and 2017. The ISM have launched and Online Mentorship program and I am one of five Mentors offering advice and support to all members.
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We've all heard the phrase "People buy from People", and most of us can relate to the need to build rapport and have good relationships with our customers, as this makes a great deal of sense, right? With almost twenty-five years’ experience in the sales industry I can tell you that I have seen so many businesses put more emphasis on process than personality, what I mean is they develop processes that suffocate or [...]
After almost twenty-five years in retail sales I think it’s fair for me to say I remember the "good days", a time when the job was fun, we enjoyed the interaction with customers and the excitement when a deal was done. I look around at all the young faces in the world of sales and can't honestly say I feel the enthusiasm or happiness flowing from them, but why? I do understand that the pressure [...]
I have lost count of the times I have heard a sales person say that the last person they spoke to was a “Tyre Kicker” so I decided to google the term and found anything from the English Dictionary definition to tips and advice on how to spot them! So, let’s start with the dictionary, it says "Someone who appears to be interested in buying something and asks a lot of questions but does not buy [...]